To make a one-time payment or set up automatic payments, sign in to your auto account and choose "Pay loan" or "Pay Lease" and follow the instructions.
To add an external account, sign in to your auto account and choose “Pay loan” or “Pay lease.” From the Payment page, choose “Add an account” and follow the instructions.
How long it takes a payment to appear on your account depends on how the payment was submitted to us.
In general, payments will be credited to the account as of the day they're received by us, as long as they're received during business hours or for online payments, prior to the processing cut-off time. In some cases, missing or incomplete information may cause delays. Please be sure to include your name and/or auto account number with your payment.
To see if a payment has been applied to your account, sign in to chase.com and choose your auto account to review your transaction history, which is in the account summary information labeled Account Activity.
Payments will appear in the transaction history once they're applied to your account.
Posting overnight payments usually takes up to 3 business days if all the account information needed to post the payment is included. There may be delays if your payment is missing information, such as your account number or name.
Keep in mind: Even though the posting may be delayed, the payment will be applied with an effective date based on when it was received by us for processing.
To see your transaction activity:
Keep in mind: Account activity is also available in your online billing statements.
You can cancel a payment you've scheduled online as long as the payment isn't already in a "Sent", “In Process”, or "Complete" status.
To cancel a one-time payment you scheduled:
To cancel automatic payments you scheduled online:
Keep in mind: You can only change your due date two times during the life of the loan. Additional restrictions apply.
To request a due date change:
To request a due date change, call us at 1-800-227-5151
Keep in mind: You can only change your due date one time during a lease. Additional restrictions apply.
Making payments online is a quick and convenient way to pay, but we also offer other payment options. For more info, go to our Ways to Pay.
Payments made on a business day (Monday-Friday, excluding holidays) from a Chase deposit account by 11 PM ET or from a non-Chase deposit account by 8 PM ET will be credited on the same business day. Payments made on weekends, holidays or after the cutoff time will be credited the next business day. If you miss the earlier cutoff time, you can make a same-day payment at 1-800-346-8915 until 10:30 PM ET on a business day.
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